Terms & Conditions

Refund Policy

Wild Spa, Yoga and Treatment Bookings

Bookings can be fully refunded if you cancel at least 72 hours prior to your session.  This means if you are unable to attend any of the booked activities we can either refund you, reschedule your session (subject to availability) or offer a credit note.  Bookings are non-refundable and non-transferrable with less than 72 hours notice.  

Workshops/Retreats/Events
The refund policy for specific workshops, retreats, or events is at the discretion of each provider.

Disclaimer + T&C’s
Wild Spa Wowo reserves the right to terminate your visit or refuse your entry in the instance of any illegal activity or occurrence; unauthorised activity; inappropriate activity or behaviour; disturbance or nuisance in any form.

Health & Safety and Spa Etiquette For Bathers

Over 16’s only at the spa. No sharp objects or glass are permitted in the bathing area
Food is not allowed in the bathing area
No day-wear or underwear allowed in the saunas or cold plunge. Please use bathing costumes instead
Please avoid wearing heavy makeup, body lotions and sun protective creams in the hot tubs
Hot, soapy shower (provided) must be taken before entering hot tubs/sauna
Before and during the visit please drink plenty of water (provided)
No smoking in the spa area
We reserve the right to request you to leave the premises if you are under the influence of alcohol or any other substances; if your behaviour is disruptive or disrespectful towards other guests and our staff. No refunds will be issued in such cases.
Please contact us if you need advice on the possibility and suitability of visiting Wild Spa Wowo due to a medical condition or if you have any questions about H&S and Spa Etiquette.
You should not use the bathing facilities if you have sensitive skin, open sores and wounds, have had a flu or stomach problems within the last 7 days. Please contact your GP before use if you are pregnant, receiving medical treatment or have a long term illness.

Covid-19 information

We are fortunate that our space is mainly outdoors with plenty of fresh air and space for social distancing. However we do have shared indoor spaces (the saunas!). We encourage all guests to be cautious around illness and to take a lateral flow test if feeling unwell before attending.
We have increased our deep cleaning protocols, and will provide clear and informative safety stewarding.